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Store Policies

Payment:
We accept payment by any major credit card (we use PayPal as payment processor) and Email money transfers (EMT) if you are set up for Internet banking. At checkout when you reach the Credit Card payment screen at PayPal, select the 'Instant Payment' option – no need to sign up for a PayPal account, if you don't have one. If you would like to make alternative arrangements for payment like Western Union, or Postal Money Orders, contact us by This email address is being protected from spambots. You need JavaScript enabled to view it.. AND you can always call in your order as well at 1-855-765-5752.

Price Matching:
Have you seen the exact same item advertised on a Canadian website or online store for a lower price? contact us by This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1-855-765-5752 ...We Will Do Our Best to Match, or Sweeten the Deal if Possible!

Sale Items, Clearance and One-Of-A-Kind Products:
These items already have reduced pricing and usually limited or no options on size or style exchanges therfore we cannot offer refunds on these items. If you need to exchange something purchased in these categories, contact us by This email address is being protected from spambots. You need JavaScript enabled to view it. and we will try to come up with an alternative solution for you.

Shipping Charges:
Currently we are offering LOW COST FLAT RATE Expedited Shipping PLUS options for EXPRESS SHIPPING for Canadian and U.S. Customers, and FREE Pick-Up options for local customers in Ontario (Pick-up in Woodstock, Ontario). If you would like to make alternate arrangements for shipping, like FREE delivery to an event we will be at, please contact us by This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1-855-765-5752. Shipping Charges to destinations outside of North America are calculated after the initial purchase is made, we will send you shipping options by email once you have confirmed your order.

Warranty on Products:
Most items in our store, including skate packages, boots, wheels and bearings carry a manufacturers warranty against defective parts and premature breakage from normal use, please This email address is being protected from spambots. You need JavaScript enabled to view it.us with the specifics including pictures that reflect a potential warranty claim. Each manufacturer has their own indivdual policies and practices regarding warranty claims. Please refer to the manufacturers websites to review their specific policies and procedures regarding a warranty claim. Contact us first to review your case, and advise how to start a claim with a manufacturer.

Returns and Exchanges (within 15 days of receipt of purchase):

Standard Factory Built Skate Packages:

In order to be acceptable for exchange, skates must show no sign of use and must be returned in their original packaging in order to be acceptable for exchange. We strongly recommend that you try on your skates indoors and not skate in them until you are sure of the fit. If you are unsure of what size to order, please contact us before ordering and we would be happy to do some sizing tests with you to ensure you order correctly. Our goal is to get you fitted properly the first time and when we can dialogue prior to ordering the success rate is extremely high!

Custom Built Skate Packages and Special Orders:
These orders are built on request for each customer and are not standard-stock products. RollerSkatin.ca cannot therefore offer refunds on custom skates. It is our policy to communicate with customers who purchase custom roller skates at the time of ordering to ensure a good fit and an appropriate skate.

If your order is incorrect and not as you ordered it, please This email address is being protected from spambots. You need JavaScript enabled to view it. us so we may correct the error! If it was our mistake, we will fix it at no extra charge to you!

Exchanges:
In the rare case that a skate needs to be exchanged for a different size or model please This email address is being protected from spambots. You need JavaScript enabled to view it. us for instructions. Shipping costs incurred for an exchange is the customer's responsibility unless an error has been made on our part. If we have communicated with you prior to your purchase and advised on a size to ship, which turned out to be wrong, we will cover the cost to send out and alternative size and/or alternative skate model at our expense.

Returns for Refund:
RollerSkatin.ca will refund the customer for the purchase amount, less the initial shipping costs for non-sale, non-custom ordered products. Shipping costs incurred for a return is the customer's responsibility unless an error has been made on our part.

Parts and Accessories:
Items must be in their original packaging and show no signs of wear. Shipping costs incurred for the return or exchange of parts and accessories is the customer's responsibility unless an error has been made on our part.


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