Layaways and Deferred Payments are Easy!
Just make a purchase on the website, choose E-transfer for payment (Canadian orders only), Confirm the order and then E-transfer at least 25% of the invoice total as a deposit to create the Layaway Order. In the notes section at checkout tell us how you would like to complete the purchase :D
Sale Items, Clearance and One-Of-A-Kind Products:
Warranty on Products:
Returns and Exchanges (within 15 days of receipt of purchase*):
* OR if ordered for a Gift, indicate on the NOTES at Checkout and any Exchange or Return to be completed within 5 days after your Gift-Giving date.
Standard Factory Built Skate Packages:
In order to be acceptable for exchange, skates must show no sign of use and must be returned in their original packaging in order to be acceptable for exchange. We strongly recommend that you try on your skates indoors and not skate in them until you are sure of the fit. If you are unsure of what size to order, please contact us before ordering and we would be happy to do some sizing tests with you to ensure you order correctly. Our goal is to get you fitted properly the first time and if we can discuss this with you prior to ordering, your success rate is extremely high!
Custom Built Skate Packages and Special Orders:
These orders are built on request for each customer and are not standard-stock products. RollerSkatin.ca cannot therefore offer refunds on custom skates. It is our policy to communicate with customers who purchase custom roller skates at the time of ordering to ensure a good fit and an appropriate skate.
Parts and Accessories:
Returns for Refund:
Items must be returned with their their original packaging intact and show no signs of wear. RollerSkatin.ca will refund the customer for the purchase amount, less the initial shipping costs for non-sale, non-custom ordered products. Shipping costs incurred for a return is the customer's responsibility unless an error has been made on our part. NOTE: All refunds where the original transaction was completed by Credit Card (PayPal and SQUARE) are subject to a 3% transaction fee which will be deducted from the refund.
Cancellations on Pre-Order or Stock Order Items Not Yet Shipped:
RollerSkatin.ca will refund the customer for the invoice amount, including shipping costs, if no shipping costs have been incurred, for non-custom ordered products. NOTE: All refunds where the original transaaction was completed by Credit Card (PayPal and SQUARE) are subject to a 3% transaction fee which will be deducted from the refund.