Payment:
We accept and prefer Electronic Payments by E-transfer in Canada (no fees attached), but also accept any major credit card through PayPal and SQUARE our CC payment processors. Credit Card purchases are subject to the processors fee (3%) and those fees are non-refundable once a purchase has been made, in the event of a refund the credit card processing fee does not get refunded as the credit card company does not refund this fee to us. If paying by Credit Card with PayPal, at checkout when you reach the Credit Card payment screen at PayPal, select the 'Instant Payment' option – no need to sign up for a PayPal account, if you don't want to. If you would like to make alternative arrangements for payment like Postal Money Orders, OR by over the phone payments by credit card, contact us by This email address is being protected from spambots. You need JavaScript enabled to view it. to request this OR call 1-855-765-5752.

Layaways and Deferred Payments are Easy!
Just make a purchase on the website, choose E-transfer for payment (Canadian orders only), Confirm the order and then E-transfer at least 25% of the invoice total as a deposit to create the Layaway Order. In the notes section at checkout tell us how you would like to structure the layaway (ie. number of payments to complete etc.). We're here to help and will create a custom payment plan that works for you!

Price Matching:
Have you seen the exact same item advertised on a Canadian website or online store for a lower price? contact us by This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1-855-765-5752 ...We Will Do Our Best to Match, or Sweeten the Deal if Possible!

Sale Items, Clearance and One-Of-A-Kind Products:
These items already have reduced pricing and usually limited or no options on size or style exchanges therfore we cannot offer refunds on these items. If you need to exchange something purchased in these categories, contact us by This email address is being protected from spambots. You need JavaScript enabled to view it. and we will try to come up with a solution for you.

Shipping Charges:
Currently we are offering LOW COST FLAT RATE Expedited Shipping (major couriers and CanadaPost) PLUS options for EXPRESS SHIPPING for Canadian and U.S. Customers, and FREE Pick-Up options for local customers in Ontario (Pick-up in Woodstock, Ontario). If you would like to make alternate arrangements for shipping, like FREE delivery to an event we will be at, please contact us by This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1-855-765-5752. Shipping Charges to destinations outside of North America are calculated after the initial purchase is made, we will send you shipping options by email once you have confirmed your order.

Warranty on Products:
Most items in our store, including skate packages, boots, wheels and bearings carry a manufacturers warranty against defective parts and premature breakage from normal use, please This email address is being protected from spambots. You need JavaScript enabled to view it.us with the specifics including pictures that reflect a potential warranty claim. Each manufacturer has their own indivdual policies and practices regarding warranty claims. Please refer to the manufacturers websites to review their specific policies and procedures regarding a warranty claim. Contact us first to review your case, and advise how to start a claim with a manufacturer.

Returns and Exchanges (within 15 days of receipt of purchase*):
* OR if ordered for a Gift, indicate on the NOTES at Checkout and any Exchange or Return to be completed within 5 days after your Gift-Giving date.

Standard Factory Built Skate Packages:
In order to be acceptable for exchange, skates must show no sign of use and must be returned in their original packaging in order to be acceptable for exchange. We strongly recommend that you try on your skates indoors and not skate in them until you are sure of the fit. If you are unsure of what size to order, please contact us before ordering and we would be happy to do some sizing tests with you to ensure you order correctly. Our goal is to get you fitted properly the first time and if we can discuss this with you prior to ordering, your success rate will be extremely high!

1st Size Exchange Shipped Free on Standard Instock Packages!
If you have ordered a standard instock package skate and need to exchange for a size either up or down, please contact us by email with an attachment of your order and request the exchange. Your responsibility is to package and return the current skate with all original packaging in new unused condition, by a tracked shipping method. Once received, we will cover the cost of shipping back the requested size exchange if we have it instock. If not instock we can offer substitutions as available in an equivalent value Instock skate, in the requested size, OR suggest other options which may require additional cost. We will discuss all available options with you once we get your sizing exchange request. NOTE: If your initial purchase was shipped Free, you will be responsible for the cost of the return exchange shipment back to you.

Custom Built Skate Packages and Special Orders:
These orders are usually specially ordered often from multiple manufacturers for a single order, and built to order for each customer, not standard-stock products. RollerSkatin.ca cannot therefore offer refunds or exchanges on custom skates or special orders. It's our policy to answer any questions and communicate with you at the time of ordering to ensure a good fit and an appropriate skate or parts order.

Parts and Accessories:
Except for Special order items (or Not Instock), which are not returnable, standard stock Parts and Accessories to be returned must be in their original packaging and show no signs of wear. Cellophane wrapped bearings or wheels cannot be returned if the cellophane has been opened. Shipping costs incurred for the return or exchange of parts and accessories is the customer's responsibility unless an error has been made on our part. If your order is incorrect and not as you ordered it, please This email address is being protected from spambots. You need JavaScript enabled to view it. us so we may correct the error! If it was our mistake, we will fix it at no extra charge to you!

Returns for Refund:
Items must be returned with their their original packaging intact and show no signs of wear. RollerSkatin.ca will refund the customer for the purchase amount, less the initial shipping costs for non-sale, non-custom ordered products. Shipping costs incurred for a return is the customer's responsibility unless an error has been made on our part. NOTE: All refunds where the original transaction was completed by Credit Card (PayPal and SQUARE) are subject to a 3% transaction fee which will be deducted from the refund. NOTE: If your initial purchase was shipped Free, your refund will exclude the cost of the initial shipping charge.

Cancellations on Pre-Order or Stock Order Items Not Yet Shipped:
RollerSkatin.ca will refund the customer for the invoice amount, including shipping costs, if no shipping costs have been incurred, for non-custom ordered products. NOTE: All refunds where the original transaction was completed by Credit Card (PayPal and SQUARE) are subject to a 3% transaction fee which will be deducted from the refund.